FAQ

Frequently Asked Questions (FAQ)

 

 

About Our Products

 

  • Q: What materials are your organizers made from?

    • A: Our organizers are crafted from high-quality, durable, and food-safe materials. We use sustainable bamboo, BPA-free plastic, and sturdy stainless steel to ensure longevity and safety. You can find specific material details and care instructions on each product page to help you choose what's best for your home.

  • Q: How do I know which size organizer will fit my drawers or cabinets?

    • A: To help you find the perfect fit, we provide detailed dimensions (length, width, and height) for every product. We highly recommend carefully measuring your space before placing an order. Our customer service team is also available to assist you if you have any questions about product dimensions or compatibility.

  • Q: Are your containers airtight and leak-proof?

    • A: Many of our food storage containers feature airtight lids to lock in freshness and keep food dry. While they are designed for secure storage, we advise checking the product description for specific details on whether an item is completely leak-proof, especially for liquids.

  • Q: How do I clean and care for my new organizers?

    • A: Care instructions vary by material. Most of our plastic and stainless steel products are dishwasher-safe, but we recommend handwashing to extend their lifespan. Bamboo and wood products should be wiped clean with a damp cloth and dried immediately. You can find detailed care instructions on each product page.

 

Orders & Shipping

 

  • Q: How long will it take for my order to arrive?

    • A: We typically process orders within 1-2 business days. Standard shipping generally takes 5-7 business days to arrive. Please note that delivery times may be longer during holidays or peak seasons.

  • Q: Do you ship internationally?

    • A: We currently ship to all major locations within the country. For international shipping inquiries, please contact our support team.

  • Q: How can I track my order?

    • A: Once your order is shipped, you will receive an email confirmation with a tracking number and a link to the carrier’s website. You can use this information to follow your package's journey to your door.

  • Q: My tracking says "delivered," but I haven't received my package. What should I do?

    • A: If your order shows as delivered but you haven't received it, please check with your neighbors or a building manager first. If you still can't locate the package after 24 hours, contact our support team, and we will assist you in resolving the issue with the shipping carrier.

 

Returns & Exchanges

 

  • Q: What is your return policy?

    • A: We offer a 7-day return policy. If you're not completely satisfied with your purchase, you can return the item(s) within 7 days of delivery. The product must be unused, in its original packaging, and in the same condition that you received it.

  • Q: How do I initiate a return?

    • A: To start a return, simply contact our customer support team with your order number and the reason for the return. We will guide you through the process and provide you with a return shipping label. Please note that return shipping costs may apply.

 

Payment & Security

 

  • Q: What payment methods do you accept?

    • A: We accept all major credit/debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through UPI, net banking, and other popular payment gateways.

  • Q: Is my payment information secure?

    • A: Your security is our top priority. Our website uses industry-standard encryption and security protocols to ensure that all your personal and payment information is protected. We do not store your credit card details.

 

General Questions

 

  • Q: How is "picknflip" different from other brands?

    • A: We are committed to providing a perfect blend of style and function. Our products are not just about organizing; they are about transforming your kitchen into a more efficient and enjoyable space. We carefully select each item for its quality, durability, and aesthetic appeal.

Still Have Questions?

If you didn't find the answer you were looking for, please feel free to Contact Us. Our friendly and knowledgeable support team is always ready to help!