Return & Exchange

Return & Exchange Policy

Thank you for shopping with picknflip. We value your satisfaction and want to ensure that your shopping experience with us is exceptional. This Return and Refund Policy outlines the conditions and processes for returns, exchanges, and refunds of our products. By making a purchase on https://www.google.com/search?q=picknflip.com, you agree to the terms and conditions outlined in this policy.

- Eligibility for Returns and Exchanges

We accept returns and exchanges under the following circumstances:

  • Incorrect Product Delivered: If we deliver a product that does not match the item description on our website or if the wrong product is delivered.

  • Quality or Manufacturing Defect or Damage: If the product you receive has a genuine quality or manufacturing defect or arrives damaged.

NOTE: An opening video is MANDATORY for all claims of damaged or incorrect products.

- Product Variations Our products are carefully manufactured, but some minor variations may occur. Slight variations in color, shape, or size are not considered defects, and thus are not eligible for a return or replacement.

- How to initiate a return or exchange? Email [your.email@https://www.google.com/search?q=picknflip.com] within 48 hours of delivery with the following details:

  • Order number

  • Delivery address

  • Reason for the return

  • If the product is defective or incorrect, attach a clear image and the mandatory unboxing video of the item to the email.

NOTE: Emails and images sent after 48 hours of delivery cannot be considered.

- Pick-up & Return Criteria If there is a genuine defect in the product, we will be happy to exchange your product with a replacement or a different product of the same value, or we will refund your order amount within 5 working days after receiving the product.

We do not offer a reverse pick-up service. It is the customer's responsibility to arrange the return. However, we can cover the shipping costs up to the amount we charge for shipping.

Once the product reaches our warehouse, we will inspect it. If our inspection team confirms that the product is in an acceptable condition, as dispatched from our warehouse, we will process the return or replacement.

- Order Tracking Once your order is shipped, you will receive the Airway Bill Number (AWB no.) and our courier partner's name via email. Use the AWB number to track your shipment on the courier partner's website for the current location and expected delivery date.

Returns are only accepted when the same product is out of stock. In all other cases, we will provide a replacement.

Thank you for choosing picknflip for your organizing needs. We are here to make your shopping experience enjoyable and hassle-free.